ServiceNow: external facts and field mapping

• ✓ ServiceNow template group and external template type for integrated content
• ✓ Field and attribute mapping with sync frequency and status in the integration summary
• ✓ External facts surfaced in the topic drawer and on the fact card, with a more dynamic fact card layout

You can bring ServiceNow data into Colloquial with clearer mapping controls and a more predictable experience when fact cards combine internal and external sources.

• Template group — Organise ServiceNow-backed templates alongside your existing library.

• Mapping and sync — Configure field and attribute mappings, set sync frequency, and see sync state in the integration summary so you know when data was last refreshed.

• Where facts appear — External facts show in the topic drawer and on the fact card, so the same relationship context is visible wherever you’re working.

• Licensing — If you’d like to discuss licensing for the ServiceNow integration, please reach out to us and we’ll help you with the right setup for your organisation.